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TRU Rider’s Rights Guide now online

July 18, 2008

In its efforts to improve customer service, the T encourages riders to “Write to the Top” to report any service that is not courteous, clean, accessible, or dependable. Yet these customer service improvements have not been adequately focused on bus riders. It took the T until April to start displaying bus operator numbers on buses’ LED information screens, and information to contact bus superintendents is buried in the T’s website. So we put together our own guide to submit complaints (or commendations) for specific bus routes. Click here to view TRU’s Rider’s Rights Guide. Read more…